Delete Account

MoneyMite is the trading name of Fastrems Money Transfer Limited. This page explains how to request that we delete your app account and associated personal data.

Requests are handled under Canadian privacy law and FINTRAC record-keeping obligations.

How to request account deletion

1. Email support@moneymite.com from the email address registered on your MoneyMite account.
2. Use the subject line Account deletion request.
3. Include your full name and the phone number on the account (if any) so we can verify it is you.
4. We will confirm receipt and complete the request within 30 days, unless a legal obligation requires a longer process.

You may also contact us via our contact page.

What is deleted

When your deletion request is approved, we delete or anonymize account profile data that is no longer needed to operate the service, including login credentials and contact details used only for your account, subject to the retention rules below.

What may be retained

Certain transaction and identity records may be retained for the periods required by Canadian anti–money laundering and FINTRAC rules (typically several years), even after account closure. Retained records are kept only as long as required and are not used for marketing.

Partial data deletion

You can also request deletion or correction of specific personal data without closing your account. Email support@moneymite.com with details of the request. Some records may still be retained where the law requires it.

Contact

• support@moneymite.com
• it@moneymite.com
• MoneyMite (Fastrems Money Transfer Limited), 44322 YALE RD UNIT 3B #196, CHILLIWACK, British Columbia, Canada, V2R 4H1

Related: Privacy Policy.