Privacy Policy

At MoneyMite, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our website, mobile app, or services to send money from the UK to destinations worldwide.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Who We Are

MoneyMite
Registered Address: New Broad Street House, 35 New Broad Street, London EC2M 1NH, United Kingdom
Company Registration No: XXXXXXXX (England & Wales)
FCA FRN: XXXXXX — View on FCA Register
HMRC Registration No: XXXXXXXXXXXXXXXXXXX
Phone: +44 787 759 8329
Landline: 0330 0434 925
Email: info@moneymite.com

We act as the data controller for the personal information we collect through our services.

2. Information We Collect

We may collect the following types of information:

• Identity and Contact Information: Full name, date of birth, nationality, address, phone number, email address, and government-issued ID documents (e.g., passport, national ID).
• Transaction Information: Sender and recipient details (name, bank account, mobile wallet, or cash pickup location), amount, currency, purpose of transfer.
• Payment Information: Bank/card details (processed securely by our payment partners; we do not store full card numbers).
• Verification & Compliance Data: KYC/AML documents, selfies, proof of address, source of funds information (required by HMRC and anti-money laundering laws).
• Technical & Usage Data: IP address, device type, browser information, app usage, cookies, location data (if enabled), and interaction logs.
• Communication Data: Messages, support tickets, call recordings (if you contact us).

3. How We Collect Your Information

We collect data when you:

• Create an account or verify your identity
• Initiate a money transfer
• Use our website or mobile app
• Contact our support team
• Subscribe to updates or rate alerts

We may also receive information from third parties (e.g., payment processors, identity verification providers) to comply with legal obligations.

4. How We Use Your Information

We use your personal data to:

• Provide and improve our money transfer services
• Verify your identity and prevent fraud, money laundering, and terrorist financing (KYC/AML compliance)
• Process transactions and deliver funds to recipients
• Communicate with you about your transfers, support queries, and service updates
• Comply with HMRC, FCA-related rules (where applicable), and other regulatory requirements
• Analyze usage to enhance our website and app
• Send important security or service notifications (not marketing unless you opt in)

5. Legal Basis for Processing

We process your data based on:

• Contractual necessity: to provide the money transfer service you request
• Legal obligation: to comply with anti-money laundering, counter-terrorism financing, and tax reporting laws
• Legitimate interests: to prevent fraud, improve services, and ensure security (balanced against your rights)
• Consent: for optional marketing communications (you can withdraw consent anytime)

6. Sharing Your Information

We may share your data with:

• Payment processors and banking partners (to execute transfers)
• Identity verification and fraud prevention providers
• Regulatory authorities (HMRC, law enforcement) when required by law
• Our professional advisors (e.g., lawyers, accountants) under confidentiality
• Service providers (hosting, analytics, support tools) under strict data protection agreements

We do not sell your personal information to third parties.

7. International Transfers

As we provide services worldwide, your data may be transferred outside the UK/EEA. When this happens, we ensure appropriate safeguards are in place (e.g., standard contractual clauses or adequacy decisions) to protect your information.

8. Data Security

We use industry-standard measures to protect your data, including encryption, access controls, firewalls, and regular security assessments. However, no system is 100% secure – we cannot guarantee absolute security.

9. Data Retention

We keep your information only as long as necessary:

• Transaction records: at least 5–7 years (as required by HMRC/AML laws)
• Account data: while your account is active + a reasonable period after closure
• Marketing data: until you unsubscribe

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (subject to legal retention obligations)
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise these rights, email us at info@moneymite.com. We will respond within one month (extendable if complex).

11. Cookies & Tracking

Our website uses cookies and similar technologies for functionality, analytics, and performance. You can manage preferences via our cookie banner.

12. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last Updated" date. Significant changes will be notified via email or in-app notice.

14. Contact Us

If you have questions about this Privacy Policy or your data, contact:

• info@moneymite.com
• +44 787 759 8329
• MoneyMite, New Broad Street House, 35 New Broad Street, London EC2M 1NH, United Kingdom

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly:

• Website: ico.org.uk
• Phone: 0303 123 1113

Thank you for trusting MoneyMite with your transfers.